CLIMBING WALL/HOLDS

Q: I want to build my own climbing wall. Can you help me design it?

A: Here is a link to our How to Build A Climbing Wall brochure. It should include most of the information you’re looking for. If you have more technical questions, please consult a contractor.

Q: What is the difference between a screw-on and bolt-on hold?

A: Bolt-on holds require a t-nut on the back of the wall, and can be moved interchangeably between holes. Screw-on holds are screwed on from the front of the wall, and cannot be moved around on the wall without leaving screw holes.

Q: Can I use your climbing holds outside?

A: No, unfortunately, you cannot. The hold material may fade or become damaged, and the hardware will rust. For holds specifically made for outdoor use, try Atomik Climbing.

Q: What are your best climbing holds for kids?

A: Definitely our Mini Jugs. They’re positive and finger-friendly, while still maintaining a small footprint on the wall.

CAM REPAIRS

Q: Do you resling or repair cams made by companies other than Metolius?

A: No, unfortunately we don’t, we can only resling or repair Metolius cams.

Q: How long does it take you to repair cams?

A: Cam Repairs will take around 3-4 weeks from the time we receive them at our HQ in Bend, OR.

Cam Repair Form Page

PRO DEALS

Q: How do I qualify for a pro deal with Metolius?

A: We’re happy to offer pro deals to the employees of our dealers, AMGA-certified guides, and members of the military. Please email [email protected] for more details.

HEADQUARTERS

Q: Do you have a retail shop?

A: No, we don’t. If you live nearby, or are travelling through Bend, you are welcome to place an order on our website and request to pick it up at our headquarters. We don’t have an actual retail store, though.

Q: Do you offer tours?

A: Not at this time due to Covid-19 precautions.

TRAINING BOARDS

Q: Do I need a backboard behind my training board?

A: No, you don’t. You should attach your training board with at least six screws, but as long as they’re going into studs, you don’t need the backboard. However, attaching the training board to a backboard will give you a lot more flexibility with attaching your board, because the holes don’t need to line up perfectly with your studs.

Q: I lost the screws for my hangboard. What size are they?

A: The screws that come with our hangboard are 3-inch #9 decking screws.

DEALERS

Q: I own a retail shop, and I would like to carry Metolius products. How do I go about becoming a dealer?

A: Send us an email at [email protected], and we’ll put you in touch with your local sales representative, who will get you all set up!

WEB ACCESSIBILITY

It is Metolius Climbing's policy to ensure that persons with disabilities have a full and equal opportunity to benefit from the goods and services offered by Metolius Climbing through our website www.metoliusclimbing.com. If you are having trouble accessing our website or using any of its features, please call Customer Service at (541) 382-7585 or email us at [email protected] for assistance.

PRIVACY POLICY

Protecting your privacy when using our website is important to us. Please note how your data will be used. Metolius uses your information to process orders and we may use your information in the event we need to contact you about your order or to send order and shipping confirmations. For more detailed information on our privacy policies relating to data, cookies and 3rd parties please visit our Privacy Policy page.